Show All Answers
- Is this a police, fire or medical emergency?
- Where is the emergency?
- What is occurring?
- When did this occur?
- Do you have any suspect and/or suspect vehicle descriptions?
- Are there now or were weapons involved? (gun, knife, stick, etc.)
You will be asked to give your name, address and telephone number (anonymous calls are accepted). If you are safely able to do so, please remain on the telephone to provide additional information as requested.
If you dial 9-1-1 in error, please remain on the line and advise the dispatcher that you have made a mistake.
What is Wireless 9-1-1?
Wireless 9-1-1 is the term used to refer to emergency calls made to 9-1-1 for wireless cellular phones.
A cellular (cell) phone is actually a radio transmitter and a receiver that uses radio frequencies or channels, instead of a traditional telephone wire, to connect callers. Because cell phones are very portable, they are not associated with one fixed location or address. The cell tower (cell site) used to transmit a cellular 9-1-1 call provides only a general location of the cellular caller. This location information is not specific enough for public safety personnel to respond in a timely manner.
For many, the ability to call 9-1-1 for help in an emergency is one of the main reasons they own a cellular phone. Other cellular 9-1-1 calls come from "good Samaritans" reporting traffic collisions, criminal activity or other emergencies.
While cell phones can be an important public safety tool, they also create unique challenges for public safety, emergency response personnel and wireless service providers because of their mobility.
To expedite the processing of cellular 9-1-1 calls by public safety dispatchers, you should remember the following:
* Immediately advise the dispatcher of the location of the emergency, including the city-if known. If you are not sure of the location, look for helpful markers such as street signs, local landmarks, or freeway exits that will help the dispatcher pinpoint your location.
* Provide the dispatcher with your cell phone number so that if the call is disconnected, the dispatcher can call you back. If you do not know your cell phone number, memorize it.
* Remain calm and be prepared to provide specific answers to questions asked by the dispatcher related to the emergency you are reporting (i.e., where, what, when, who, weapons, injuries, medical history). DO NOT HANG UP until the dispatcher instructs you to do so.
* If your cell phone is not "initialized" (i.e., you do not currently have a contract for service with a wireless service provider) and your call is disconnected, you must call the dispatcher back because they will not have your phone number to call you back.
* Become familiar with features of your cell phone, especially the "keypad lock" feature, which prevents accidental dialing. Many 9-1-1 calls made to the La Mesa Police Department are the result of accidental dialing. The processing of accidental calls may delay help for those callers with true emergencies.
* The accidental calling of cell phones can occur when a cell phone is carried carelessly in pockets, purses, strollers, waistbands and gym bags without activating the "keypad lock" feature.
* Refrain from programming your cell phone to automatically dial 9-1-1 to prevent accidental dialing. Please consult your cell phone's user manual for further information on this and other phone features.
* Using your phone while driving can be very dangerous. Whenever possible and it is safe to do so, pull over and park your vehicle before using your cell phone.
* Cellular calls made to 9-1-1 have helped to save many lives. In part, this is due to callers taking the time to get involved and report emergencies. However, the La Mesa Police Department cautions you not to place yourself in harms way when reporting crimes in progress and other dangerous situations.
* Tips for Cell Phone Users
When calling 9-1-1 from your cell phone, be prepared to state the location of your emergency, your cell phone number and the nature of your emergency. This information is essential to providing emergency help and is vital in the event of phone signal interference or premature disconnection.
Wireless 9-1-1 is an important safety tool. However, if you do not know your location, public safety personnel will be delayed in providing assistance. Every second counts in an emergency.
The following instances are examples of when it is most appropriate to call 9-1-1 from your cell phone:
* Life threatening medical emergency * Crimes in progress * Reckless or suspected drunk driver * Traffic collision with injuries * Any type of fire (vehicle, structure, etc.) * Traffic hazard blocking the roadway
The La Mesa Police Department encourages the use of non-emergency phone numbers to contact the fire and police departments for general information and routine requests.
Cell Phone Users Brochure
A serious crime in progress or just occurred, such as:
- robbery- burglary- shooting- assault - domestic violence- vehicle theft
A fire, medical or mental health emergency; or a traffic accident that has just occurred.
Please do not call 9-1-1 for non-emergency calls such as:
- a loud party or music- parking violations- barking dogs- road information- minor injuries- time-delayed crime reports - general questions
NOTE: Calls to 9-1-1 for non-emergencies require the dispatcher to divert his or her attention away from real emergencies and may create a delay in responding officers to the scene of a serious crime.
Contact the San Diego County Jail at 619.615.2700 for male prisoners or Las Colinas Detention Center at 619.258.3176 for female prisoners. You may also look up information on the Sheriff's Department website:
You must fill out a request form at La Mesa Police headquarters, 8085 University Avenue. It will take 7-10 days to process your request and the report will be mailed to you. The cost for report copies is 10 cents per page.
Call the Police Department with the license plate or VIN and they will be able to tell you why the car was impounded and what tow company has the vehicle. When a vehicle has been impounded, a release from the Police Department is required before you will be able to get the vehicle back from the tow company. If there was a registration problem, we will need some paperwork from the DMV showing the issue has been corrected. The vehicle owner will need to come to the Police Department with proper ID and the DMV paperwork. Be sure you or someone with you has a valid driver’s license. You will have to pay an impound fee at the Police Department for the release, present it to the tow company, and pay their charges as well.
The La Mesa Police Department can provide individuals with information on their local criminal history, but this would only include records of incidents which occurred in the City of La Mesa. Individuals wishing to review their entire criminal history record from any jurisdiction in California should contact the Department of Justice or visit the Attorney General's website at http://ag.ca.gov/fingerprints/security.php regarding fingerprinting.
The La Mesa Police Department is a Department of Justice authorized Live Scan site and can assist in obtaining the fingerprints required for a criminal records check.
La Mesa Police Department's Live Scan office is open for business, Monday through Thursday and alternate Fridays from 9:00am - 4:30pm. Please call 619.667.7592 to set up an appointment.
If requesting a criminal history record, you can download the form, print it out and bring to the live scan site. Request for Live Scan Service form